We understand you cannot try on items before purchasing them online, so if for some reason it doesn’t work for you, the item can be exchanged for a different size or returned for a store credit. All returns/refunds must take place within 14 days from the date it was shipped to you. Items must not be worn or damaged, and must have tags attached. We do not accept returns on sale items, swimwear, accessories, makeup, or promotions. 

Mail your returns to:

Lustatotenterrara
18 Place Billard. 
28000 Chartres, France 

Please be sure to INCLUDE a copy of your invoice or the following details: 

  • Your name, email, phone number, and order number
  • Reason you are returning this garment/s

We cannot be responsible for any damages caused to an item by not following washing instructions or the proper removal of hanging tags. 

If you have any questions at any time, please don't hesitate to get in touch.  It's our pleasure to serve you, and our desire for you to be pleased with what you purchased from us!

**All items over 14 days past purchase date are not eligible for return/exchange.